Outdoorsy leverer en softwareplatform for rejseoplevelser, der forbinder lejere med peer-to-peer-ejere, der har ubenyttede RV'er, campingvogne, trailere og UV'er og ønsker at tjene penge på deres egne vilkår. Med Outdoorsys B2B-produkt, Wheelbase, kan professionelle vognparkejere udleje deres RV'er til kvalitetslejere og hjælpe folk med at komme ud i det fri.
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Af B2B-platformsprocesser – som lejeaftaler, forsikringer og betalinger – er nu digitale
Hurtigere gennemførelse af RV-lejeaftaler
Outdoorsy lancerede sit B2B-produkt, Wheelbase, for at skabe en markedsplads for fritidskøretøjer og oplevelsesrige rejser. Deres mål var at give folk nem og økonomisk fornuftig adgang til at opleve naturen og gøre det muligt for partnere (professionelle autocampere) at bruge deres platform som vognparkstyringssoftware.
“We’re very focused on making things seamless and obtainable for RV owners and renters. In the beginning, our original B2B rental agreement process was paper-based. A typical rental agreement is 10-15 pages so it took the dealers and renters an hour, sometimes more, to complete the vehicle walkthrough and discuss and sign the rental agreement,” says Lucas Scavone, VP of engineering.
To transform the rental process and capitalize on the growing number of millennials demanding a seamless RV rental experience, the Outdoorsy platform needed to become 100% paperless and mobile-first. Lucas says, “We needed to fully digitize our offering and convert into a one-stop shop to give RV owners and renters a superior experience.”
“Ved at bruge HelloSign kunne vi indgå partnerskab med en af de største vognparker i Canada, som kræver, at eSignature integreres i arbejdsgangen. Det har hjulpet os med at øge antallet af professionelle brugere, åbne op for nye virksomheds- og indtægtsmuligheder for os og for dem.”
Outdoorsy begyndte jagten på en digital løsning til transaktionsstyring, der ville komplimentere deres mål om en holistisk, digital transformation af deres virksomhed, som omfattede integration af forsikring, betalingsmuligheder og flere professionelle vognparkpartnere.
“We did look at DocuSign, but because we couldn’t just embed it meant our users would get DocuSign-branded emails. This would have led to huge conversion issues because the website that the user is renting through isn't ours - it’s one of our partners like Sand Highway RV Rentals. We could not have a checkout flow that suddenly took the renter to another website,” says Lucas.
“The HelloSign API met one of our first class requirements – full white labeling. With HelloSign embedded into Wheelbase, our renters and owners are able to complete the entire rental agreement digitally, seamlessly, and fast – entirely within the fleet company’s website,” says Lucas.
Outdoorsy-teamet kunne integrere mobile-first HelloSign API'en i Wheelbase og lancere eSignature på mindre end en uge.
“By integrating HelloSign into Wheelbase, professional fleet owners no longer need to have a giant file cabinet full of paper rental agreements. They don't shock the renter with a 10-15 page paper document,” adds Lucas.
Integrationen af eSignature i Wheelbase var også problemfri for Outdoorsy-udviklere.
“Vi havde fleksibilitet i HelloSign til at kunne integrere gennem API'en. Professionelle vognparkejere uploader blot deres lejeaftale, som vi sender over til HelloSign, og hele processen udføres for dem derfra,” siger Lucas.
“Det er ikke alle, der ved, hvordan man tænder en RV-generator eller sikrer sig, at de har nok rindende vand til hele turen. Så der er en stor onboarding-proces for folk, der lejer for første gang, for at forstå køretøjet specifikt.
“With the HelloSign API integrated into Wheelbase, the rental agreement is signed before pickup, which eliminates distractions during the walkthrough and speeds the time it takes by 50%,” says Lucas.
Another benefit of integrating eSignatures into Wheelbase is the improved workforce productivity for Outdoorsy support. “Because renters review and sign the agreement upfront instead of having to do it at the time of pickup, our support volume has greatly decreased,” says Lucas.
eSignature integration was a tipping point for Outdoorsy’s growth. As Lucas explains, “We had some B2B dealers that were not willing to list with us until we integrated eSignatures.
"Da vi integrerede HelloSign, kunne vi indgå partnerskab med en af de større RV-forhandlere i Canada, som krævede, at eSignature blev integreret i arbejdsgangen først. Det har også hjulpet os med at øge vores professionelle brugere, åbne op for nye virksomhedsmuligheder og indtægtsstrømme og gjort det muligt for vores partnere at skalere det antal og typer af køretøjer, de kan tilbyde.”
“Before integrating HelloSign we didn't really have any insight into what was going on. Now with our 100% digital process, we have records of all signed rental agreements giving us complete visibility”, says Lucas.
He adds, “Visibility is huge when you're scaling a company. With the ability to track all rental agreements, we can now optimize our entire process.”
“Vi er virkelig begejstrede for den vertikale integration. For eksempel har vi netop integreret og lanceret rejseforsikring. Det har sammen med HelloSign hjulpet os med at forvandle os til den totalløsning, som vores lejere efterspørger.
“It now takes mere minutes for a renter to complete the agreement because data is pre-populated using HelloSign’s autofill capability. This also allows our fleet owners to get repeat business with renters because they can leverage a seamless signing experience,” says Lucas.
With the success Outdoorsy has had leveraging HelloSign for their B2B business, they are now planning to integrate eSignatures into the peer-to-peer side. Additionally, says Lucas, “International expansion is a near-term goal. Expanding to include languages like French, Spanish, and German are important to growing our business into European markets.”
HelloSign er den nemmeste måde at sende, modtage og administrere juridisk bindende, elektroniske underskrifter på for virksomheden. Få mere at vide om vores brancheførende API ved at gennemgå vores udviklerdokumentation, eller byg og afprøv gratis ved at oprette en gratis udviklerkonto. Hvis du vil have hjælp til at finde det HelloSign-produkt, der er det bedste for dig, kan du aftale en demonstration med HelloSigns API-team for at se, hvordan vi kan effektivisere din virksomhed.
