How Dropbox Sign helped Flow Healthcare save $600 per employee for its customers

Flow Healthcare er en alt-i-en-software til administration og styring af sundhedsteam på klinik. Produkterne effektiviserer arbejdsgange og reducerer omkostninger i forbindelse med onboarding, ledelse, uddannelse og engagement

Billede af to læger, der står ved siden af hinanden og ser på en tablet
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How 

Flow

 uses 

Dropbox Sign

Fire små miniaturebilleder, der viser almindelige formularer til onboarding i forbindelse med ansættelse, herunder W-9'er, baggrundstjek samtykke og en 1-9-formular.
Et billede, der viser en kvindelig sundhedsmedarbejder, der interagerer med en tablet, og et produktbillede, der viser HelloSign-grænsefladen i det øjeblik, en person tegner deres underskrift.
Et billede, der viser en kvindelig sundhedsmedarbejder, der interagerer med en computer, og et produktbillede, der viser HelloSign-grænsefladen i det øjeblik, en person udarbejder felter på en dokumentskabelon.
Fire små miniaturebilleder, der viser almindelige formularer til onboarding i forbindelse med ansættelse, herunder W-9'er, baggrundstjek samtykke og en 1-9-formular.
Et billede, der viser HelloSign-grænsefladen i det øjeblik, en person tegner deres underskrift.
Et billede, der viser HelloSign-grænsefladen i det øjeblik, en person udarbejder felter på en dokumentskabelon.
01

Sundhedsindustrien har en papirarbejde-epidemi

For Flows kunder krævede det at ansætte sundhedsudbydere og sende dem på arbejde på hospitaler timevis af baggrundstjek og dublerede papirer.

02

En forenklet, digitaliseret underskriftsoplevelse

Digitalisering af formular-udfyldnings- og underskrivelsesprocessen fremskyndede behandlingstiden til at gennemføre vigtige samtykker og baggrundskontrol.

03

Udfyld én gang, og derefter udfyldes oplysningerne automatisk

By templating and auto-populating information into duplicate documents using the Dropbox Sign API, Flow reduced healthcare providers’ administrative load and got them into hospitals faster.

Flere detaljer med

Flow

Udfordringen
Muligheden

Onboarding af medicinske medarbejdere er komplekst

Ikke alene kræver onboarding af nyt sundhedspersonale de sædvanlige HR-filer som fordele og forsikring, der er også kliniske filer, der indeholder vigtige oplysninger som sundhedslicenser, klinisk erfaring, løbende uddannelse, overvågning og fejlbehandling. Ud over de sædvanlige føderale og lokale baggrundsundersøgelser fra arbejdsgiveren kræves der ekstra baggrundsundersøgelser på sundhedsniveau.


Men kompleksiteten slutter ikke der. For Flows kunde, Beam Healthcare, leverandør af sundhedsudbydere til fjerntliggende hospitaler og online telemedicinske tjenester, var ansættelse af sundhedspersonale fuld af dublerede papirformularer, der skulle udfyldes flere gange. “Da Beam hyrede en udbyder, skulle de udfylde en ansøgning for virksomheden og køre alle de relevante baggrunds- og referencetjek. Men for at få den samme medarbejder til at arbejde på 3 eller 5 forskellige sundhedsfaciliteter, skulle de udfylde facilitetsspecifikke nye medarbejderansøgninger og gennemgå forskellige kontroller igen. Du kan forestille dig den administrative byrde på udbyderen og det administrative personale for at rykke alt dette papirarbejde fremad. Denne arkaiske proces er en kilde til frustration for klinikere og undgår til tider at blive godkendt/privilegeret på flere faciliteter. Hvis vi ønsker at forbedre adgangen til pleje, skal sundhedsvæsenet fokusere på processer udover blot at producere flere udbydere,” siger Sarjoo Patel, administrerende direktør for Flow. Endnu værre var det, at hvis dette hospital var en del af en stor institution med satellitklinikker, skulle denne udbyder udfylde det samme papirarbejde og også gennemgå de samme baggrundsundersøgelser for hver af disse klinikker.


The whole onboarding process forced healthcare professionals to painstakingly fill out the same information again and again—time that could be better spent treating patients. That’s when Flow turned to Dropbox Sign to simplify healthcare paperwork.

“With Flow, we managed to cut $600 per employee and reduce administrative time by 50% for Beam Healthcare. And a lot of it has to do with Dropbox Sign and how it automated a lot of documents for us.”

Sarjoo Patel, administrerende direktør, Flow Healthcare
Løsningen

Hurtige, digitale og duplikatfrie formularer

To reduce the number of duplicate forms providers have to complete when working at other hospitals, Flow implemented automated templates using the Dropbox Sign API. As Sarjoo explains, “Once healthcare workers are hired, the real value proposition of Flow and Dropbox Sign for our clients in the healthcare sector is they eliminate the redundancy of documents that need to be filled out. The paper application forms that hospitals need are templated out in Flow. So when a hospital asks for them, they're automatically filled out using the Dropbox Sign API integration which is connected to our database. The provider just reads the document and signs off on it. Once they're onboarded, they don't have to manually fill out additional documents."


But not all medical practices are the same, and that meant Flow’s templates needed flexibility. “Our Dropbox Sign subscription allows Flow’s clients to customize. It lets [Flow users] upload their own PDF documents and add the specific data fields they need. So clients have the ability to customize some of their straightforward documents,” says Chance Hammacher, Full Stack Developer at Flow.


As well as being fast and easy to use, Flow made sure the entire document experience was seamless for its customers. “We were very happy with the embedded form feature that DropboxSign offered. It let us keep all our users on one system while still being secure,” continued Chance. “We went with [Dropbox Sign’s white-labeling] to give our clients a more personalized feeling when they utilize electronic signatures.”


For at forenkle medicinske papirer yderligere henvendte Flow sig også til HelloWorks for at automatisere tidskrævende kontrol af referencer. “Vores vigtigste use case for HelloWorks er kontrol af referencer. Til professionel kontrol af referencer sender vi dem enten via e-mail eller sms for at sige ‘'Hej, vi skal bede dig om at udfylde denne professionelle reference til denne udbyder, han eller hun søger denne stilling’,” siger Sarjoo.


Tro mod sit løfte om at styre hele livscyklussen for medarbejderne opretter Flow også skabeloner med HelloWorks, som hjælper med interne ansættelsesdokumenter. Lad os sige, at du vil sende et internt dokument fra et indtægtssystem som irs.gov eller W9. Med HelloWorks har Flow også integreret denne funktionalitet direkte i sin platform.


With so many forms and complex processes to automate, it’d be reasonable to think integrating the Dropbox Sign API into Flow’s platform might take a while. But as Chance says, “The integration didn’t take too long, a few weeks at most with a single developer. The documentation was good. It had clear indications for the workflow we used. We were able to test with ease and troubleshoot all of our problems before we went live with Dropbox Sign.”


The speed of the integration couldn’t have come at a better time for Flow’s customers, especially Beam. During the pandemic, Beam needed to hire and onboard clinicians fast and at scale to build out its telemedicine service. “They needed to hire more staff to help ease the pressure on hospitals,” explained Sarjoo. Thanks to Flow’s quick integration with the Dropbox Sign API, Beam was able to onboard staff as quick as 48 hours.

Resultaterne

Reducer administrativ tid med 50 %

Using the Dropbox Sign API to auto-populate documents and reduce the need for providers to fill in paperwork multiple times helped Flow’s client Beam reduce the time its staff spent on administrative paperwork by 50% and save an estimated $600 per employee.


Glæde for arbejdsgivere og ansatte

Amy Faust, Business Officer, CPMSM & CPCS siger:

“Dropbox Sign has helped [Flow] carry out standard reference and verification checks in a systematic manner. That’s led to faster turnaround times and happier employees because they don’t have to print, fill out, scan, and upload documents. It’s also meant happier employers because documents are easier to read and required fields are filled out the first time.”


Integreret på få uger med en enkelt udvikler

With detailed, easy-to-follow documentation and a support team at the ready to help Flow through any issues, a single Flow developer was able to integrate the Dropbox Sign API in just a few weeks.

Fremtiden

Hvad er det næste for Flow?

Flow tager fart med medicinske teams og får kunder som Beam Healthcare, Pivotal Health og CVC Health Care. Flow var fra første dag en papirløs virksomhed og planlægger at fortsætte med at reducere papirbaserede flaskehalse i den medicinske verden.


Er du interesseret i at se resultater som Flows?

Integrating Dropbox Sign’s eSignature API is the easiest way to simplify your workflows with seamless, custom-branded signing and API integrated templates that auto-populate duplicated information. Voted #1 for Ease of Use from G2 two years in a row, Dropbox Sign’s eSignature solution makes your most important workflows faster, easier, and more secure.


Talk to a Dropbox Sign API expert today to find a customized API plan that’s tailored to your specific needs.

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Flow is using Dropbox Sign to streamline healthcare employee onboarding and management.
Flow is using Dropbox Sign to streamline healthcare employee onboarding and management.
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